Visual Voicemail

Visual Voicemail shows a list of your messages.

You can choose which ones to play or delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.

Visual Voicemail is only available to iPhone users. It notifies you by SMS when a new voicemail message is received, allowing you to manage it even more efficiently.

This service is free of charge in Switzerland. When abroad, roaming data charges apply, i.e.: 1 minute corresponds to approximately 100 KB (10 minutes correspond to approximately 1 MB). We therefore recommend that you temporarily deactivate your voicemail when travelling abroad.

In case of a problem or error

If your Visual Voicemail is not working properly, you must:


  • deactivate Visual Voicemail first and then deactivate the voicemail.
  • reactivate the voicemail.
  • reactivate Visual Voicemail.
To activate the service


Send START VISUAL to 5155 or go to My Account → Subscriptions → Options and add the option Visual Voicemail.

For more details on how to configure this service, visit Apple's support page.

To deactivate and reactivate the service

Visual Voicemail can be deactivated at any time.

Send STOP VISUAL to 5155 to deactivate it.


Deactivation: ##002# Call button or ##004# Call button

Reactivation: **004* 086 y # (y = your mobile number)