TV

There are several ways to watch Post TV:

• On your Post TV Box, via the Post TV app
• On a mobile device, with the Post TV app available on the Apple App Store and Google Play Store
• On the web, with a compatible browser (Chrome, Firefox, Edge, Safari) at tv.post-mobile.ch

Yes, you can manage your favourite channels list on all devices.

• Open the menu list on the left.
• Open the "My TV" menu.
• Go to "Favourite Channels".
• From there, you can manage your favourite channels.

• You can change your Post TV username or password directly in My Account, in the TV section.
• Go to "Manage login details and PIN codes".

• One or more channels may be temporarily interrupted due to a technical issue affecting satellite signals.
• If the problem persists, please contact us on 0800 701 801.

The complete list of TV channels is available here.

• You can activate TV options directly in My Account, in the TV section.
• The Replay Comfort option is available there.

The Post TV Box is a next-generation TV box based on Android TV.

It offers over 300 channels, Replay option, recordings, and access to Google Play Store apps, Google Assistant. 

It comes with an intuitive remote control for quick access to channels and features, and it supports voice commands.

Find the channels available on Post TV here.

For most features, you don't need a Google account. You can watch TV programmes, recorded or replay content, and use all Post TV features.

A Google account is required to personalise your experience and download apps from Google Play.

Find the product's technical specifications here.

• Plug your Post TV Box into a power source and connect it to your TV using an HDMI cable. For 4K content, use an HDMI 2.0 (or later) cable and ensure your TV supports 4K, HDR, or both. Turn on your TV and select the HDMI input to which your Post TV Box is connected.
• You can also connect your Post TV Box to your router with an Ethernet cable during setup (cable not provided). Follow the on-screen instructions and the steps described in this explanatory video (video soon available).

You need a Post Internet & TV internet subscription and a TV with an HDMI port.

Here are the steps to connect your Bluetooth devices (headphones, headsets, speakers) to the Post TV Box:

1. Press on the "Settings" button of the remote control, or open the Setting at the bottom from the left menu, then "System settings", and scroll down to "Remotes and Accessories".
2. Press the pairing button on your Bluetooth device.
3. The Post TV Box will start searching for your device.
4. Once found, follow the on-screen instructions to pair your Bluetooth device. Click "Pair" in the window that opens.
5. Sound will then play through the paired device. In standard audio mode, you can adjust the volume using your Post TV Box remote.

To connect the Post TV Box to your TV, use the supplied HDMI cable and connect it to the back of your Post TV Box and to a free HDMI port on your TV. To connect to the internet via Wi-Fi, follow the installation steps in this video (video soon available).

If you want to change the Wi-Fi configuration after the initial setup, go to Settings (settings icon on the remote), then System and setting.

Then select "Network and Internet" and choose the Wi-Fi network you want from the list. If you connect your Post TV Box with an Ethernet cable, the connection is made automatically.

Installing the Post TV Box is simple and should not require technician support. More information is available in the user guide here.

Yes. The Post TV Box runs on Android TV, which requires accepting Google's terms of use. 

Users must accept these terms to use the box. By opting for this platform, we continue to offer the Post TV experience while giving you access to Google features such as Google Assistant and Google Play.

We do not transmit any data to Google regarding your use of Post TV. If you use Google features, the usual Google rules apply.

Follow the instructions here to create a Google account.

• To display the main menu, press the home button.
• The main screen will be displayed. Press the back button, or left on the wheel, to open the navigation menu on the left.
  More information is available in the user guide here.

There are three ways to find on-demand content:

• From the "Home" page (press the "Home" button on your remote, or open it from the main menu): browse the content rows and filter by genre using the on-screen category buttons "Movies", "Series", etc.
• From the program guide (press the "Guide" button on your remote): browse the channel list and the horizontal time axis, then press the centre button to open the content.
• From the search function: select "Search" in the main menu.

• Use the Search button at the bottom right of the remote control, or the search icon at the top of the left navigation menu.
• Search for a programme or channel using the keyboard. Press the back button to close the keyboard.
  Navigate to your programme or channel using the wheel (up/down/left/right). Press OK to start the programme.
• More information is available in the user guide here.

• On the remote control, press the "Guide" button.
• You can then navigate up and down to change channels (if you know the channel number, enter it using the numeric keys on your remote) and left and right to change the time.
• You can also choose a date directly by pressing the "Return" button on your remote, then selecting the "Today" button. If you have set a list of favourite channels, you can display only those channels by clicking the "Favourites" button. To list all channels, select the "All" button. The button highlighted in light grey shows the current selection.
• You can also open the Guide from the left navigation menu under "TV Guide".
• More information is available in the user guide here.

• The quickest way to open the apps menu is to press the app button at the top right of the remote control.
• You can also open the Apps page from the left main menu, "Apps".
• To return to Post TV, open te left menu by pressing left on the wheel and go to "Home".

• Yes, for My TV, you can define your own order of selection within Favourite Channels.
• Use the up/down arrows next to your favourite channel to change its position on the list.
  While watching live TV, open the vertical channel list by clicking right on the wheel, then click right once more and select the Favourites menu at the top.
• More information is available in the user guide here.

Yes, you can activate a PIN code to block access to age-restricted content. You can also activate a PIN code for package purchases and paid options. Go to your customer account to activate the PIN code.

The colour of the LED varies according to the status of the Post TV Box:
- Off: the Post TV Box is not powered on.
- White: the Post TV Box is on.

A short press on the Power button on the remote control will switch the Post TV Box to sleep mode/stand-by.
Another press on the Power button will wake up the Post TV Box.

A long press on the Power button on the remote control will power off the Post TV Box.
When you switch on the Post TV Box, the start-up process takes about one minute.
During this time, the LED will be white and your TV will remain off.

• Check that all cables are properly connected to the Post TV Box, your TV, and your Fibre Box.
• Restart your Post TV Box and your Fibre Box. If necessary, also unplug any connected devices from the power supply for 10 seconds, such as the Wi-Fi Repeater or other elements of your home network. Wait for the devices to become operational again.
• Select the correct HDMI channel. On your TV, select the HDMI channel to which the Post TV Box is connected. To change the HDMI source (AV channel), press the corresponding button on your TV remote (not the Post TV remote). Refer to your TV's manual to see what this button looks like.

• Check that the Post TV Box is up to date. Once the Post TV Box is on, press the settings button on the remote control, then "System settings" → "Device preferences" → "About". Click "System update". The box will check for an update; if a new version is available, you will be prompted to start the update.
• Clearing the cache and data may help resolve issues.
• Press the settings button on the remote control, then "System settings" → "Apps", select the Post TV app, then "Clear cache" → "OK", then "Clear data" → "OK".
• The Post TV app will restart.

• Check the battery level and replace the batteries if necessary.
• If your remote is no longer paired with your Post TV Box, a "Pairing" screen will appear. Follow the instructions:
  • Bring the remote within 20 centimetres of the Post TV Box and hold down the back button and the home button.
  • A confirmation message will appear once the remote is paired.

Press the Settings button, then go to System settings → Device preferences → About, and navigate to the "Factory reset" menu. You will then be prompted to reset your Post TV Box.

More information is available in the user guide here.

Updates for your Post TV Box are automatic. However, you can force an update by following the instructions below:
Once the Post TV Box is on, go to the main menu, select "Settings", then "System settings" → "Device preferences" → "About" → "System update".

A search for available updates will be initiated, and you will have the option to install any new updates if available.

The Post TV Box is included in the Post Internet & TV subscription for new customers.

No, the Post TV Box is included in your Post Internet & TV subscription. Additionally, Post TV allows you to access a wide range of optional paid content and advanced features. These options are charged according to the prevailing commercial terms.

You can manage your TV options directly from My Account, in the TV section.

There is a 24-month warranty on the Post TV Box.

Call 0800 701 801 to speak to our support team.

Contact our support team on 0800 701 801.

You can activate a screen saver and configure power and energy settings on your Post TV Box.
Press the Settings button, then go to System settings > Device preferences > Screen saver or Shut-off timer.

You can activate a screen saver on your TV after a period of inactivity.
In the Shut-off timer menu, you can define the shutdown mode for a short press on the power button on the remote control: Stand-by (the box goes into standby and wakes up quickly) or Power off (the box will be fully off and take longer to turn on). You can also change the time after which the box automatically goes into standby.

Note that when the Post TV Box is powered off, it may take up to 45 seconds to power back on. Your TV screen will remain black while the Post TV Box is powering on.