Troubleshooting

I entered the wrong PIN code three times. How can I unlock my phone?

To unlock your phone, you need the PUK 1 code displayed on your SIM card holder. If you can’t find it anymore:

• Go to My Account → Subscriptions → Configuration → SIM card information.
• Or call our Contact Center on 0800 701 801; from abroad +41 78 7 801 801.
   

Note: If you’ve entered 10 times the wrong PUK code, your SIM card will be permanently blocked and you will need a new SIM card. For replacement SIM cards, please contact our Contact Center.

You can also order a new SIM card via My Account.

• Go to Subscriptions → Configuration → Order a new SIM.
• Select the delivery address.
• Click on "Validate".

This service is free and you will receive the same type of SIM card that you already have.